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The following are Frequently Asked Questions of our guests. If you cannot find an answer to your specific question, please use our FAQ Request Form.
Q: Where are Red Sail Sports' facilities located?
A. On the Big Island of Hawaii, Red Sail Sports is located at Hilton Waikoloa
Village.
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Q: Do you have any diving packages with hotel
accommodations?
A. At this time, we do not offer packages with hotel accommodations in Hawaii.
Please call our toll-free number, 877.RED.SAIL for more information, rates
and availability.
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Q: Do you offer packages that include airfare
as well as diving and accommodations?
A. No, at this time we do not offer packages with airfare. Please
contact your travel specialist.
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Q: Should I make reservations in advance?
A. In order to guarantee spots on our dive boats, it is best to book prior
to leaving for your trip. Just like hotels and airlines, spaces are limited
and can sell out.
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Q: How far in advance should I make
reservations?
A. There is no set time limit to book. The earlier you book, the better your
chances are of availability.
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Q: What do you require a deposit or
guarantee to make reservations?
A. Your credit card will be held on file to hold your reservation. Unless your
activity is cancelled outside of 24 hours of your scheduled date, your card
will be charged the full amount.
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Q: Do I need to give exact dates I want to dive,
or can that be set up when I get there?
A. It is best to set your full dive itinerary in advance because it is based
upon availability.However, if you are not sure of what your plans are, the
first day of diving is all we would require.
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Q: How many people do your boats accommodate?
A. Our dive boat, the ‘Lani Kai’, comfortably accommodates up to
18 divers.
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Q: I’ll be taking a cruise which
docks for only a day. Will I have enough time to dive with Red Sail Sports?
Also, do you provide transportation to and from the port?
A. Whether or not you have enough time depends on which day of the week and
at what time your ship arrives and departs. Most of our dives do not take more
than 4 hours (plus a half hour for registration), and we offer a la carte diving
daily in the morning and afternoon, and at night a few times a week. Please
call 877-RED-SAIL for exact dates and time schedule.
Additionally, we do not provide transportation to or from the cruise ship
dock. You would need to take a taxi to our shop.
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Q: Does Red Sail Sports offer Nitrox
diving?
A. At this time, Nitrox is not available with Red Sail Sports Hawaii.
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Q: I am trying to decide if I need to
bring along my wetsuit. Could you tell me what the water temperature is like?
A. In Hawaii, the water temperature year-round ranges from 75° to 80°.
Whether or not you’ll need one depends on your comfort level. We also
rent shorties for the day, if you should decide that you need one.
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Q: Does Red Sail Sports offer night
diving?
A. Yes! Night dives are by request only.
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Q: I’m not a certified diver but
would like to dive with Red Sail Sports. What are my options?
A. There are four ways you can dive with Red Sail Sports:
First is the full certification course. We offer a PADI or NAUI complete certification
course and takes 4 days to complete. This includes theory and pool sessions,
as well as all the equipment you will need to become certified.
Second, if you choose to take your classes and pool session in your hometown,
you can then complete your open water dives at Red Sail Sports in Hawaii. PADI/NAUI/SSI/HSA/IDEA/NASDS*
Open Water Referrals includes all equipment, consists of 4 dives, and takes
2 days.
Third, now there is a new way to become certified - through PADI’s Virtual
Scuba School! This CD/ROM or video program includes your classroom sessions
and preparation for your pool sessions. The cost is the same as the Open Water
Course as quoted above. You just complete the CD/ROM or video and answer the
Knowledge Reviews, print it out and bring it with you to Red Sail Sports. Then
you complete your pool sessions and 4 dives, which takes approximately 3 days.
Please allow at least 3-4 weeks to receive and complete the CD/ROM or video
program.
Lastly, if you decide that you don’t have enough time or want to test
the waters before becoming certified, we do offer a Resort Course for non-certified
divers that includes instruction, all equipment, pool session, and 1-tank boat
dive.
Children must be at least 10 years to be certified or to do the resort course.
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Q: I’m a certified diver and would like
to further my diving education. Do you offer an Advanced Open Water Course?
A. Yes, we do offer an Advanced Open Water Course, and it takes 2 1/2 days
to complete. The price includes 5 dives and all equipment. We also offer other
specialty courses such as underwater photography, wreck diving, and divemaster
certification. For a complete list of our specialty courses, please call 877.RED.SAIL.
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Q: I haven’t been diving in over
2 years. Should I take a refresher course? And does Red Sail Sports offer a
refresher course?
A. It is mandatory that you take a refresher course if you have not gone diving
in two years. And yes, Red Sail Sports does offer a refresher course.
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Q: I’m a certified diver but my
travel companion is not. How can I go diving while still spending some time
with him/her?
A. Your friend can either become certified or take the resort course as mentioned
above, and you could schedule your dives to coincide with your friend’s.
Also, snorkelers may accompany divers on some of our diving excursions for
a nominal charge.
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Q:
Are snorkelers allowed on your dive boats?
A. Yes. Snorkelers are allowed on both morning and afternoon dives. Advanced
booking is recommended.
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Q:
Please provide me more information about your snorkeling trips.
A. We offer a Morning Snorkel/Buffet Sail on our Noa Noa catamaran.
Also, although it’s not snorkeling, whale watching is another great way
to see marine life.
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Q:
Should I bring my own equipment or rent it from you?
A. That is up to your discretion. Red Sail Sports offers just about everything
your may need. Tanks, weights, and weightbelt are provided on every dive at
no extra charge, and all other equipment can be rented at an additional cost.
All of our equipment is re-newed every year and we have top-quality equipment.
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Q: What
do you charge for equipment rental, and do you have any equipment rental packages?
A. We offer a "Full scuba equipment rental". Each item (BCD, regulator,
octopus, mask, snorkel, and fins) is available for rent on a daily basis. Additionally,
our scuba equipment package includes all of these items for a total of $25
daily.
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Q: Do you have lockers where I could store my equipment?
A. No, unfortunately, lockers are not available.
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Q: I’ll be vacationing with my children and plan
to go diving with Red Sail Sports. Can you suggest any activities for my
children to do while I go diving?
A. Children interested in snorkeling can accompany divers on some of our
diving excursions. Ask about our Snorkel Package, SASY and Bubblemaker
activities!!!
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Q: Are there snorkel opportunities at the
resorts?
A. Yes, guests of Hilton Waikoloa Village may rent snorkel gear through Red
Sail Sports and snorkel in the protected lagoon. There is no charge for
snorkelers if you have your own gear. You must be a guest of Hilton Waikoloa for
access to the lagoon.
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If you cannot find an answer to your specific question, please use our FAQ
Request Form.
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